Smart support starts here

Resolve employee requests instantly. Ticket what matters. Track everything.

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Connect your stack

Built for internal teams—not just IT

Zendesk and Jira weren’t made for employee requests. Harriet handles sensitive requests and complex, cross-functional operations— with full audit trails, role-based controls, and human in the loop escalation paths baked in.

Save hours every week

Automate 70% of repetitive questions so your team can focus on real work
Reduce operational risk

Every complex or sensitive request becomes a trackable ticket—with clear routing, SLAs, and escalation paths.

Handle sensitive data with confidence

Automate answers, ticket what matters, and collaborate across functions.

Immediate support

Always-on help

Harriet handles 70% of routine queries automatically—and triages the rest into structured tickets with full context. Always-on. Always trackable.

Engage your team

Seamless collaboration

Built for HR, IT and Ops—not just IT

Harriet turns messy email chains into structured, auditable workflows. Custom SLAs, automated routing, AI triage—and no dev tickets required.

Ticketing in action

Real time insights

Get a clear picture

Track SLAs, deflection and volume in one easy to use, customisable platform that updates in real time.

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Scale impact without headcount

Workflow automation via ticketing

Trigger document generation, approvals, data cleansing or onboarding workflows—no manual follow-up required.

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Hear from our Harriet enthusiasts

Effortless support, anytime, anywhere

We strive to provide an exceptional employee experience. Harriet has been instrumental in this effort, offering self-service support that delivers quick, around-the-clock responses and ensures timely assistance for our global workforce

Victoria Quay and Ryan Irwin

Senior HR Business Partner, VP of Business Applications & IT

Productivity boosted

Thanks to Harriet, our team has access to quick, accurate answers to their People & Ops questions, cutting down the time our team spends on well-documented topics — which is especially important to us as we scale

Lauren

People Lead, Apolitical

Enhancing People Team Efficiency and Productivity

"Our priorities are People team excellence and ease. We wanted to reduce pressure on the people team so they can focus on strategic projects and to consolidate information for easy access - i.e. make everyone more productive! We are really happy with Harriet!"