AI that serves your people. Controls that protect your org.

One front door for HR, IT and Ops. Instant answers, auditable tickets, and role-based controls — built in from day one.

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Purpose-built for teams that run on process

Harriet handles everything from password resets to sensitive HR cases — with the controls, audit trails and escalation paths your org requires.

Deflect repetitive queries

Deflect 70% of repetitive questions before they become tickets
Full visibility, full control

Every interaction logged, routed and tracked. Role-based access ensures the right people see exactly what they need to — and nothing they shouldn’t.

Connect your stack

Every request handled. Every action accountable.

Zendesk and Jira weren’t built for the full spectrum of employee needs. Harriet handles sensitive HR queries and IT tickets alike — with the governance your compliance team actually needs.

Immediate support

Always-on help

Harriet handles 70% of routine queries automatically—and triages the rest into structured tickets with full context. Always-on. Always trackable.

Engage your team

Governed by design

Built for HR, IT and Ops — and your compliance team too

Harriet turns messy email chains into structured, auditable workflows. Custom SLAs, automated routing, role-based access — and no dev tickets required.

Ticketing in action

Real time insights

Get a clear picture

Track SLAs, deflection and volume in one easy to use, customisable platform that updates in real time.

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Scale impact without headcount

Workflow automation via ticketing

Trigger document generation, approvals, data cleansing or department specific workflows from tickets.

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Hear from our Harriet enthusiasts

Our AI-powered teammate transforming how we work behind the scenes.

Huge shoutout to the Harriet team — you’ve been flexible, collaborative, and genuinely interested in how we work. Thanks for building with us, not just for us.

Berzhang (Bee) Karimi

Head of People and Operations

Effortless support, anytime, anywhere

We strive to provide an exceptional employee experience. Harriet has been instrumental in this effort, offering self-service support that delivers quick, around-the-clock responses and ensures timely assistance for our global workforce

Victoria Quay and Ryan Irwin

Senior HR Business Partner, VP of Business Applications & IT

Productivity boosted

Thanks to Harriet, our team has access to quick, accurate answers to their People & Ops questions, cutting down the time our team spends on well-documented topics — which is especially important to us as we scale

Lauren

People Lead, Apolitical

Enhancing People Team Efficiency and Productivity

Our priorities are People team excellence and ease. We wanted to reduce pressure on the people team so they can focus on strategic projects and to consolidate information for easy access - i.e. make everyone more productive. We are really happy with Harriet!