IT

Permissions and groups

Control who can manage knowledge, workflows, integrations, and sensitive data.

Harriet separates what a user can see from what Harriet can do on their behalf.

Roles

  • Owner and support style roles can manage broader settings (exact labels depend on your account).
  • HR and employee experiences differ: HR may curate knowledge; employees typically consume answers and open tickets.

Groups

  • User groups limit which documents or workflows apply to which people.
  • When documents are restricted to groups, only members (or owners) see them in search results.

Checklist for IT

  • Confirm owners are assigned before go-live.
  • Map your org structure to groups before uploading sensitive documents.

Use Harriet in your organisation for searchable help, AI assistance, and your company knowledge base.

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