Platform · Cloud agents

Agents on the repeat work, with a person in charge

They read, pull, match and draft from your own material, on a schedule or on demand. Anything that writes or sends waits for a named person. Every step is logged.

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Trusted by leading organizations

How a run works

Read

The request, the ticket, the invoice, the attendance note, in whatever format it arrives.

Pull and match

The record from your systems through connectors, and the right policy, template or guide from your knowledge.

Draft

The reply, the file, the report, in your format and voice, with the exceptions flagged.

Hand over

A named person approves what goes out. Writes to your systems wait for that approval.

What keeps them under control

A named user behind every action

Agents never act as themselves. Every run belongs to a person, and anything that writes or sends waits for their approval.

Every step on record

What was read, what was pulled, what was changed, who approved it. The audit log is on by default and belongs to you.

Skills, shared with an owner

A successful run becomes a skill. One person builds it, everyone who should have it gets it, and it has an owner.

Connectors you can scope

Agents reach only the systems you connect, with the permissions you set. Anything not connected stays out of reach.

Scheduled or on demand

Runs on a timer for the weekly list, or on a trigger when a ticket, an order or a form arrives.

Checked before it runs

Skills are scanned and reviewed by a person before a team can use them, and again when they change.

Questions we get asked

What do the agents work from?
Your templates, policies and guides, and the systems you connect. No match, no guess.
Can an agent change a record on its own?
No. Anything that writes to a system or sends a message waits for a named person to approve it.
Where do they run?
In the Harriet cloud workspace, on EU-hosted models, with zero data retention available. Harriet Desktop stays for people who want local work and browser automation.
Do we have to change our systems?
No. Agents work inside the help desk, document store, CRM or mailbox you already use, through connectors.

Bring one process, we bring the rest

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