How shared services answer every request with AI agents
HR, IT and finance desks answer the repeat requests from the policies, the same way at every site, with a person sending the reply.
Challenge
Across many sites, the same questions arrive by email, ticket and phone: leave balances, payslips, access, expenses. Each site answers a little differently, the desk is buried, and the questions that need a person wait behind the ones that do not.
Solution
A cloud agent reads each request, pulls the record from your HR, IT or finance system, matches the policy and drafts the answer in the company’s voice, the same at every site. Requests that need judgment, or that would change a record, go to a person with everything gathered. Nothing is written back without approval.
Result
Requests answered the same day and the same way everywhere, the desks back on the cases that need them, and every answer logged.
What the agent does
How many days of leave do I have left this year?. Read the request, Pull the leave record, Match the leave policy, Work out the balance, Draft the answer, Send to the supervisor. Sent by Elena, People team.